Privacy Policy – Sweets Love by Lu

1. Data We Collect

We collect only essential contact and order details to prepare your sweets, including:

• Your name
• Phone/WhatsApp number
• Order notes, photos, or voice messages (via WhatsApp)

2. How We Use Your Data

• To process and confirm orders
• To communicate via WhatsApp (automated responses using AI from OpenAI and voice from ElevenLabs)
• To improve our service

We do not sell or share personal data with third parties.

3. Data Sharing

Your data is shared only with:

• OpenAI (to generate AI responses)
• ElevenLabs (to create voice messages)
• Meta (WhatsApp Cloud API) for message delivery

All partners are GDPR/PIPEDA compliant.

4. Your Rights

• Request deletion: Send "DELETE MY DATA" via WhatsApp or email
• Opt-out of photos: Tell us at order time
• Access your data: Email us anytime

We respond within 48 hours.

5. Photos & Social Media

Photos of our creations may be shared on Instagram @sweets_love.lu without personal identifiers.

If you prefer your order not to be featured, please let us know at the time of ordering.

6. Security & Retention

• Messages are stored securely for 30 days (order history)
• Deleted upon request
• We use encryption via WhatsApp and secure servers

7. Contact Us

For questions or concerns about your privacy, please contact:

contact@sweetslove.ca